University of Birmingham
The University of Birmingham is located in Edgbaston, Birmingham. The student population includes 20,100 undergraduate and 14,060 postgraduate students, making it the fourth largest in the UK.
The car parking facilities are a mixture of staff only and pay and display. There are a total of 17 pay and display machines on campus provided by Parkeon and a total of 3,500 spaces, including one Multi-Storey Car Park.
The University has implemented cashless parking payments via RingGo and has two codes to allow differential charging for staff and visitors.
The University offers a permit for satellite car parks at a cost of £220 per annum to bring consistency with ‘on campus’ charging and policy. The parking policy has also been extended to cover the new Student Village, Selly Oak Campus and a new secondary school operated by the University.
Staff can pay for parking via a salary-banded scheme, or through a daily charge calculated on usage and barrier access swipes. The daily charge is open to abuse as users can avoid swiping their barrier access card by gaining access via the intercom. Band 1 staff do not pay for parking.
The University employs 4 Traffic Officers to patrol / manage the car parking facilities and to issue Parking Charge Notices (PCNs). UKPC has held the contract for back office processing of PCNs and debt recovery for a number of years.
The University approached The Parking Consultancy wishing to re-tender for this service using a closed procurement model, with 3-4 preferred suppliers invited to tender.
Contracts with parking operators are long-term commitments; it was critical to get it right first time, so that the conditions were suitable for the University of Birmingham and focused on service provision and customer experience, rather than simply issuing PCNs.
With our vast experience in the sector, The Parking Consultancy was able to provide advice on the contract so that the client avoided any pitfalls and secured the service they desired. We were also well positioned to advise on the operators that might be best suited to their needs.
“TPC’s practical and pragmatic approach to our challenges always provides the sensible solution. Their experience and knowledge of the sector and their network always reassures that you are getting the best and most up to date advice. I would have no hesitation in recommending TPC Consultancy’s services.” (Gail Eagles, General Manager Support)
Duration: 2 months
Contact: Ian Goodwin
Tel: 01430 650343
Mobile: 07410 117113
Tel: 01430 650 343
Mobile: 07410 117 113
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